Shipping FAQ

Yes, we offer USA domestic shipping for your convenience!

Products Available:
To view items eligible for domestic shipping, please check our USA Domestic Category on the website.

Delivery Timeframe:

• Domestic orders are processed quickly and typically arrive within 2-5 business days.
• This service ensures faster delivery without the delays associated with international shipping or customs.

If you have additional questions or need assistance, feel free to contact our customer support team. We're here to help!

Yes, we offer reliable worldwide shipping to ensure our products reach customers globally.

How It Works:

• Orders are shipped from our trusted European warehouses to provide efficient and secure delivery to international destinations.
• We use discreet packaging to protect your privacy and ensure safe arrival of your order.

If you have specific shipping concerns or questions about your country, feel free to contact our customer support team. We're here to help make your shopping experience smooth and hassle-free!

es, we ship to P.O. Boxes and APO addresses!

Important Steps to Ensure Delivery:

• When placing your order, please include your P.O. Box or APO address in the shipping information field.
• To further assist with processing, mention any specific delivery instructions in the comment box at checkout.

Our team is committed to ensuring your order is delivered safely and securely, no matter the address type. If you have any questions about shipping to P.O. Boxes or APOs, don't hesitate to contact our customer support team.

The standard shipping fee is $40.00 USD per order.

How to Get Free Shipping:
You can enjoy free shipping by placing an order of $1000 USD or more. This offer is perfect for larger orders, helping you save while receiving the same reliable and discreet delivery service.

If you have additional questions about shipping costs or want to explore options for bulk orders, feel free to contact our customer support team. We're here to assist you!

Our order processing is designed to be quick and efficient:

1. Payment Instructions Sent Immediately

   • Once you place an order, our system automatically sends payment instructions to your registered email address.
   • Be sure to check your inbox (and spam/junk folder) for this email.

2. Order Processing Timeline

   • After we receive confirmation of your payment, your order is processed within 72 business hours.

We strive to minimize delays and ensure a smooth experience. If you encounter any issues or have questions about your order status, feel free to reach out to our customer support team for assistance.

A semi-shipped order occurs when your order is too large to be shipped in a single parcel. In such cases, your order is divided into two or more smaller packages for efficient and secure delivery.

What This Means:

• Partially Shipped: One portion of your order has been processed and released for shipment.
• Remaining Items: The other portions of your order will be shipped out within up to 72 business hours.

Rest assured, all parts of your order are carefully tracked, and you will receive updates for each shipment. If you have any concerns or questions about a semi-shipped order, feel free to contact our customer support team for assistance.

Yes, a signature is required upon delivery of your order.

Why a Signature is Necessary:

• Secure Delivery: We ship all orders using registered mail to ensure your parcel can be tracked while in transit.
• Delivery Confirmation: The postal carrier requires a signature to confirm that the package has been successfully delivered to the correct recipient.

If you won't be available to sign for your package, you may need to arrange for someone else to receive it or pick it up from your local post office if delivery is missed. If you have additional questions, our customer support team is happy to help!

Yes, we guarantee 100% discreet shipping to protect your privacy.

How We Ensure Discretion:

1. Neutral Shipping Labels: Our shipping labels do not include the organization name or any indication of the package contents.
2. Careful Repackaging: Products are removed from their original boxes and repacked with extreme care into plain, unmarked packaging to avoid attracting attention.
3. Small or Medium-Sized Parcels: To minimize customs scrutiny, we use parcels of small or medium size for all shipments.
4. Splitting Large Orders: For larger orders, we split them into two or more parcels and ship them separately. This is done at no additional cost to you.

We prioritize your privacy and security throughout the entire shipping process. If you have any concerns or specific requests, please feel free to contact our customer support team for assistance.

The delivery timeframe depends on the shipping method and destination:

1. Regular International Shipping:

   • Estimated delivery: 7-15 business days.
   • In some cases, international orders may take up to 25 business days due to customs clearance and other country-specific procedures.

2. USA Domestic Shipping:

   • Estimated delivery: 2-5 business days.
   • This option offers faster delivery without the risk of international delays.

We work diligently to process and ship orders promptly, ensuring they arrive within the stated timeframes. If you experience any delays or have concerns about your shipment, feel free to contact our customer support team for assistance.

To check the estimated arrival date and status of your order:

1. Log Into Your Account:

   • Use your credentials to access your account on our website.

2. Go to "My Orders":

   • Click on the "My Orders" link in your account dashboard to view a list of your orders.

3. Check Order Details:

   • For detailed information about your order, including the estimated arrival date and current status, click on the "More Info" link next to the specific order.

If you have any additional questions or need further assistance, our customer support team is always ready to help!

If your order is not delivered within the estimated timeframe, don't worry—we're here to help!

Steps to Take:

1. Contact Us:

   • Reach out to our customer support team as soon as possible.
   • Provide the following details to help us investigate:
     • Your full name
     • Order number
     • Shipping information

2. Investigation Process:

   • We will promptly investigate the issue with our shipping partners to locate your package.

3. Reshipment Guarantee:

   • If your order is confirmed as lost during transit, we will reship it at no additional cost to you.

We are committed to ensuring you receive your order securely and on time. If you have any concerns or questions during the process, our support team is always available to assist you.

If your parcel is seized by customs, don't worry—we're here to help.

Steps to Follow:

1. Obtain the Seizure Letter:

   • If your package is seized, customs or the FDA will issue a seizure letter.
   • Please scan a clear copy of this letter.

2. Send Us the Letter:

   • Email the scanned seizure letter to our customer support team.
   • Be sure to include your order details (name and order number) to expedite the process.

3. Reshipment Policy:

   • Once we receive the seizure letter, we will reship your order at no additional charge.
   • Please note that reships are offered one time only per order.

Exceptions:
Reshipping is not available for the following countries due to stricter customs regulations:

• Australia, Canada, South Korea, Denmark, Sweden, France, Italy, Spain, Portugal, Germany, and Switzerland.

For any further questions or concerns, feel free to contact us. Our customer support team is here to assist you every step of the way.